Frequently Asked Questions
Everything you need to know about your Ölend experience, from shipping to product care.
How long will it take for my order to arrive?
Orders are typically processed within 24-48 hours. Domestic shipping takes 2-4 business days, while international deliveries range from 5-10 business days depending on the destination and customs clearance.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted to ensure your data remains safe.
How should I care for my Ölend bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the technical fabrics and hardware.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
Are your products ethically made?
Sustainability and fair labor are core to our brand. All our products are designed in Barcelona and manufactured in small batches to ensure high quality and minimize waste while maintaining fair working conditions.